At Zolo, we always believe in following up on our words with concrete actions. We have always believed in providing the best experiences to each and every customer of ours, and we don’t shy away from walking that extra mile to make a customer’s day. In the end, all that matters to us is leaving people with a positive memory of our business. The below stories showcase our commitment towards our customers :
Ansar Basha: Zolo Marvel Pune
The customer named Mr. Sagar was facing issues regarding the Food quality, taste, and the Electricity issues in Zolo Marvel. This particular matter needed urgent attention and constant follow-ups. Our team acted on it immediately and Ansar Basha took the matter in his own hands and followed-up constantly to resolve the issue. He scheduled a meeting with food manager Santosh who had personally met a group of customers in Zolo Marvel and explained the food-related issues. He had also promised the customer to improve the quality. For the electricity issue, he continuously followed up with the ground team and resolved the issue.
The Customer was very happy and he was satisfied with the way we worked to resolve their issues
Mayank Anand: Zolo Rose Noida
“Thankfulness is the beginning of gratitude. Gratitude is the completion of thankfulness. Thankfulness may consist merely of words. Gratitude is shown in acts.”
– Henri Frederic Amiel
The world is a better place because there is always someone out there helping others. Someone is always trying to make this world a better place to live. Whether it’s through their actions or comments, these folks deserve our thanks. Saying thank you may not repay the good things someone did for you, it can certainly go a long way.
Cheers to one such Zolo Employee, Mayank Anand (CEM of Noida) who always stood with the residents of Zolo Rose, who witnessed all the issues and helped us by resolving them. Mayank shares a special bond with the Zolo team and the tenants. During one of the community events, we called him up and took him by surprise by giving a small gift by our end as a token of gratitude and love.
No doubt, someone who touched you so deeply did not go out of their way just to get a reward. They gave selflessly. We felt like it was our duty to thank him. We believe having people like Mayank would make our lives much easier and definitely, wherever we stay it would turn out to be a better place.
Rewards & Recognition – Team Hyderabad
It has been a year since our Hyderabad office is live. The customer experience team thought of indulging employee engagement activities and rewards for employees since the team size has grown from 7 to 38 now. We organized awards, certificates for all teams in Hyderabad and also arranged a day outing for the team to help all the teams meet each other and bond better. This was different and new for the city team at Zolo.
CE team also indulged in providing CTs training completion certificates and housekeeping winning team certificates apart from 5000 cash prizes provided by the Central team.
Diwali Event for Narhe police Station: Zolo Pune
For Diwali, the Pune team decided to make the special for the policemen in Narhe Police station. With permission, they went to the police station and celebrated the festival with them.
Marketing/ Branding:- We used the bags on which “Zolostays” was mentioned. They enquired us the nature of business and product and they were very curious saying that there are many PGs running around but none of them carried out this kind of activity.
Personal Experience:- They were quite positive towards the event and they offered us tea and all. We could see their smiling and satisfied faces and we all feel proud to initiate this social service and part of Zolostays and management who allowed us to put forth our new ideas inspired us to take it further gave us the liberty of work and most importantly trusted us!
Pune team also worked really hard for Revamping Zolo Altius right before the investor’s visit.
Three cheers for all these teams for making efforts toward better customer experience!
